Syllabus
A. Syllabus for Establishment Rules:-
1. The Railway Servants (Discipline & Appeal) Rules, 1968 and related instructions.
2. The Railway Services (Conduct) Rules, 1966 and related instructions.
3. Policy regarding Pass Rules.
4. Policy regarding Leave Rules. Joining Time, Joining Leave.
5. Policy regarding Railway servants (Hours of work and period of Rest) Rules
/HOER.
B. TRAFFIC (COMMERCIAL)
1. General
Organization and Functions of Commercial Department at. Divisional, Zonai
and Railway Board level.
II. Goods Traffic:
이 Booking of Goods Traffic - Forwarding Notes, Registration of Indents,
Allotment, Rating and Routing of Traffic, Mis-declaration, RR, Weighment
including Punitive Charges due to overloading. Classification of Goods,
Loading and Unloading including Transhipment. Free Time for Loading and
Unloading, Booking of Animals, Dangerous and Offensive Goods, Military
Traffic, RMC, PCC of Wagons, Special Purpose Wagons, Standard Rake
Sizes, Terminal Management System (TMS) etc.
Working of Goods sheds, Different charges like Demurrage, Wharfage, Penal
Demurrage, Penal Wharfage, Stacking, Stabling, Terminal Access Charge,
Terminal Charge. Through Distance Charging, Round the clock working of
Goods Sheds, PPP mode development of Goods Sheds etc.
Container Traffic, Container Rail Terminale, Booking of Container Traffic,
Haulage Charge, Container Class Rates, FAK Rates, Restricted and Open
Commodities, Weighment of Container and Exemptions, Double Stack Dwarf
Containers, Tank Containers.
Weighment, Rules of Levying of Punitive Charges for overloading, Electronic
In- Motion Weighbridge (EIMWB), Automatic Pre Weighbin System,
Integration of Weighbridges with FOIS.
e-RD and e-TRR, e-Payment/Online Payment, Late Payment of Freight
Charges, GST/e-Waybills.
Freight Incentive Schemes, Trainload Benefit, Quick Transit Service,
Loadability of Wagons, Higher Capacity Routes. Various Wagons Investment
Schemes like LSFTO, AFTO and GPWIS. MGR and Ro-Ro Policies.
Annerure B
2
Out Agencies, City Booking Offices and other Ancillary Services.
Siding, Assisted and Private Siding Rules, Charges, Military Siding, Liberalized Siding Policy, Siding and Shunting Charges, GCT Policy. Dedicated Freight Corridor.
Other recent Policy changes regarding Freight, Lump Sum Rates, Piece Meal Traffic, Freight Forwarder Scheme etc.
Sealing and Labelling of Wagons, Delay in Transit, Diversion of Wagon Load
Traffic, Disposal of Seal Defective Wagons, Transport of Small Traffic.
Delivery of Consignment, Undercharges, Overcharges, Refund of
Overcharges, Delivery of Consignment Short of Destination, Disposal of
Consignments Over Carried, Disposal of Unclaimed and Unconnected
Consignments, Open Delivery and Assessment Delivery, Missing Goods
Report, Damage and Deficiency Report.
Dynamic Pricing, LTTC, TEFD, Station to Station Rates (STS) etc.
Various Private Siding Policy - Green Field PFT, Brown FieldPFT etc.
Preferential Traffic Order (PTO), Rationalization Routes, Diversion and
Rebooking of Goods Traffic.
Coordination of functions of various Consultative Committees at National,
Zonal and Divisional Level.
Liability of Railways as Carriers of Goods and Animals.
Passenger Traffic:
The Railways Act chapters relating to Passenger Traffic and Traffic Facilities,
Working of Railways, Responsibility of Railways as Carriers and Penalties
and Offences.
PRS, Reservation and Refund Rules, Break Journey Rules, ARP (Advance
Reservation Period), PNR, Concept of e-Tickets, Tatkal Rules, Tickets
through ATMs, Premium Trains/Dynamic Pricing, Different types of Quotas
and its allotment Block Booking, Passenger Profile Management (PPM) &
Super App- SwaRail.
• Unreserved Ticketing System (UTS), UTS on Mobile, Automatic Ticket
Vending Machines (ATVM), Jansadharan Ticket Booking Scheme (JTBS),
Rail Travel Service Agents (RTSA), Station Ticket Booking Agent (STBA).
Yatri Ticket Suvidha Kendra (YTSK) etc.
Suvidha Trains, Special Trains.
Various measures including Intensive Check Posts (ICPS) to Combat
Ticketing Frauds and Ticket less Travelling, Hand Held Terminals (HHT), TTE
Lobby System.
Categorization of Railway Stations depending upon Passenger Earnings
and/or outward Passengers.
Passenger Amenities, Model Stations-Minimum Essential Amenities
Recommended and Desirable Passenger Amenities depending upon
classification of Station, Works Programme etc. Policy Guidelines for Halt Stations.
Integrated on-board Services, Bedroll distribution in AC Coaches, Cleanliness
of Coaches, On Board Housekeeping Services (OBHS), Clean Train Station
(CTS), National Green Tribunal (NGT), Station Cleanliness and Role of EnHM Directorate etc.
Public-Private-Partnership (PPP) Schemes, Pay and Use Toilets (Deluxe as
well as Normal), Retiring Rooms, Waiting Halls, Beautification of Stations etc.
Train Enquiry System - National Train Enquiry System (NTES), Integrated
Train Enquiry System (ITES) etc.
Integrated Coach Management System(ICMS)
Passenger Service Committee, Passenger Amenities Committee.
Vande Bharat Trains and Bharat Guarav Trains. Parcel Business Scenario.
Rules regarding Parcel Booking, Marking, Labelling, Overloading etc.
Delivery of Parcels, Open Delivery and Assessment Delivery.
Leasing Policy for SLRs and VPUs, Parcel Cargo Express Trains (РСЕТ),
KisanRail, Rail Milk Tankers.
Advance Booking of Parcel Space.
Categorization of Parcel Classes, Procedure to change the Class.
Rating of Parcel Traffic.
Parcel Traffic in Container: Policy.
Disposal of Unconnected/Unclaimed Parcels.
Handling of Claims cases in case of Parcel Traffic.
Parcel Management System (PMS).
Other Sources of Revenue:
Non-Fare Revenue & its Sources, Importance of NFR, Scope of increase and
Impediments in Increasing NFR.
Sundry Earnings.
Commercial Publicity-Policies and implementation on Zonal Railways.
Classification of Earnings, Earning Estimates.
Strategies to enhance Sundry Earnings, Parking Contracts, Lounges, Cyber
Cafes, ATMs, various Kiosks etc.
Catering and Vending Services, Catering Policy, Book Stalls Policy, Multi
Purpose Stall (MPS) Policy, One Station One Product (OSOP) Policy, BDU.
VI. Traffic Accounts:
• Station Balance Sheet, Accountal of Earnings, Collection of Earnings and Rail
Shakti Scheme.
Online Balance Sheet.
Commercial Inspections, Schedule of Inspections, Important factors to be observed during Commercial Inspection.
TIA Inspections
Station Outstanding, Realization and their Clearance, Certified Over Charged
Sheet.
Audit and its replies.
Disposal of old Records including Tickets.
Frauds and Embezzlements and their Prevention
Misc:
IRCTC and its functions, FTR Trains booking.
Commercial Statistics-their usefulness.
Postal Traffic.
Traffic Survey.
Claims and Claims Preventions, Claims Statistics.
Railway Claims Tribunal Act, RCT Organization and its functions.
Compensation in case of Untoward Incidents and Accidents, Ex-gratia
payments.
Railway Tourism, Circular Tickets, Bharat Gaurav Trains.
Marketing and Sales activities at the level of Divisions and Headquarters.
Liability of Railways in case of Accident of a Passenger Carrying Train
Customer Care, Courtesy and Public relations.
Public Grievance Redressal, Rail Madad, CPGRAM etc.
C. Official Language Policy and Rules ( Rajbhasha)
